Warranty & Return policy
Each item has different warranty please contact any of our showroom for more information. According to the ministry decision No. 27 of year 2015 of the Ministry of Commerce and Industry.
- The company will accept exchange or return of goods within 14 days of the invoice date. Original invoice is required.
- Due to hygienic reasons we will refrain from return or exchange of the following:
- Mattresses which are opened and not in its original packing or not in saleable condition.
- Accessories like Pillows, quilts or toppers will not be returned or exchanged after it has been received by the customer.
- Exchange or return will be allowed if there is a defect in the product which was not discovered during the sale unless it was agreed upon earlier prior to sale.
- Goods that were a special order by the customer, will not be exchanged or returned.
- If the return or exchange is accepted, the net amount payable for the goods will be paid in the same manner it was paid for by the customer after deducting any bank commissions for payments made by Knet or Credit cards.